Joseph King

- Created Mobile Application using Office 365 PowerApps, Flow and SharePoint to capture the state including picture of in store displays. This build saved the organization over $25,000 in 3rd party application licensing costs. Used Power BI to dashboard audit information. - Integrated SharePoint with Project Online and Power BI. This project automated a process that saved over 120 person hours a month. - Architected and implemented executive ServiceNow reporting solution. The core of the solution was to consume integrate with Service Now and use SharePoint as a user interface and dashboarding records using Power BI. Custom Search solution was provided as well as custom developed interface was created. - Created and implemented SharePoint migration plan to migrate SharePoint 2010 and four SharePoint 2013 farms to SharePoint Online. - Created and implemented optimization and monitoring procedures for the SharePoint external site incomm.com - Developed and implemented standardized quality assurance strategy for all custom developed projects - Developed SharePoint global adoption plan and fully implemented by identifying business process automation opportunities and developing the solutions. - Facilitated vendor support contract change negotiations to ensure more favorable terms. -Improved cost and schedule projections for project delivery effectively utilizing prove of concepts methodology. -Reduced risk of production environment downtime by reengineering communication plans for stakeholders and utilizing necessary monitoring applications. -Manage and oversee all aspect of design process for 3rd party vendors and stakeholders. -Established enterprise level “Best Practices” for custom development projects. -Developed interactive and multi module training process for enterprise users. This approach prevented outsourcing of training to external vendors.

- Responsible for supporting the CoE Collaborative Tools Department by maintaining and growing the Microsoft (MS) Project Server and SharePoint 2013 environment. This includes the ability to support, analyze , enhance and understand the overall project portfolio including resource planning and monitoring of alignment, governance and process of projects. Also focusing on configuration, customization , building interfaces or dashboards , integration and maintenance of the Microsoft Project Server and SharePoint tool solution. - Establishes project reporting/tracking process that supports the Project Management Lifecycle (PMLC) and Software Development Lifecycle (SDLC) - Gathers business requirements for system use and reporting. Assist the reporting team with custom field implementation. - Provides end user training, support, basic troubleshooting and problem solving with MS Project Server and MS SharePoint project sites - Develops custom solutions utilizing current departmental programming techniques and standards based on business and technical requirements; code and debug program; coordinate testing, data conversion and implementation

Global Platform Support Services: Performed Pre-Sales Technical Support. Led Global Support Team (Atlanta / Mumbai) to perform Tier 2 level enterprise portal support. Administered self-service support platform leading to a 25% reduction in support ticket submissions. Relationship Management led additional opportunities for Enterprise Change Management system implementation.